Privacy Policy

1. Scope and Application

This Privacy Policy applies to all individuals who:

• Visit or register an account at Lucky Ones Casino (luckyones casino);
• Complete the Lucky Ones Casino login procedure;
• Make deposits, withdraw funds, or engage in any gaming activity on the platform;
• Contact our customer support team;
• Access Lucky Ones Casino services from Canada or any other jurisdiction where the platform operates.

By using our services, you acknowledge that you have read and understood this policy.

2. Data Controller

The data controller responsible for your personal information is Lucky Ones Casino. All inquiries regarding data processing should be directed to our designated Data Protection contact via the methods outlined in Section 12 of this document.

3. Information We Collect

Lucky Ones Casino collects personal data through various means. The categories of information we may collect include:

3.1 Information You Provide Directly

• Full legal name, date of birth, and residential address;
• Email address, phone number, and username chosen during registration;
• Government-issued identification documents (for identity verification);
• Financial information, including payment method details used for deposits and withdrawals;
• Communications submitted to our support team.

3.2 Information Collected Automatically

• IP address and approximate geographic location;
• Browser type, operating system, and device identifiers;
• Pages visited, session duration, and clickstream data;
• Cookies and similar tracking technologies (see Section 8);
• Transaction history and gaming activity logs.

3.3 Information from Third Parties

• Identity verification data from KYC (Know Your Customer) service providers;
• Payment confirmation data from banking institutions or payment processors;
• Fraud prevention signals from third-party screening services.

4. How We Use Your Information

Lucky Ones Casino processes personal data for the following purposes:

5. Sharing of Personal Information

Lucky Ones Casino does not sell your personal information. We may disclose your data to the following categories of third parties under appropriate data protection agreements:

• Identity verification providers – to fulfill KYC requirements applicable to Lucky Ones Casino Canada operations;
• Payment processors and financial institutions – to process financial transactions securely;
• Fraud and risk management services – to detect and prevent unauthorized or fraudulent activity;
• Regulatory and law enforcement authorities – when required by applicable Canadian law or court order;
• IT and infrastructure service providers – who support platform operations under strict confidentiality obligations;
• Business successors – in the event of a merger, acquisition, or asset transfer, subject to equivalent privacy protections.

6. Data Retention

Lucky Ones Casino retains personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Account and transaction records: minimum 5 years following account closure, in accordance with AML legislation;
• Identity verification documents: retained for the duration of the account and up to 5 years after closure;
• Customer support communications: up to 3 years from the date of the interaction;
• Marketing preferences: until you withdraw consent or for 2 years from last activity, whichever is earlier.

7. Data Security

Lucky Ones Casino employs appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Restricted access controls ensuring only authorized personnel handle sensitive data;
• Regular security assessments and penetration testing;
• Secure server environments hosted in compliant data centers.

While we implement reasonable safeguards, no transmission over the internet is entirely secure. You are responsible for maintaining the confidentiality of your Lucky Ones Casino login credentials.

8. Cookies and Tracking Technologies

Lucky Ones Casino uses cookies and similar technologies to operate the platform, remember your preferences, analyze usage, and support security measures. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function, including session management and the Lucky Ones Casino login process. These cannot be disabled.
• Functional Cookies: Allow us to remember your preferences and settings to improve your experience.
• Analytical Cookies: Collect aggregated data on how users interact with Lucky Ones to help us improve performance.
• Marketing Cookies: Used to deliver relevant promotional content, subject to your consent.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside Canada. Where such transfers occur, Lucky Ones Casino ensures that adequate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data in accordance with applicable privacy law.

10. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data held by Lucky Ones Casino:

• Right of Access: Request a copy of the personal data we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete information;
• Right to Erasure: Request deletion of your data where there is no legitimate legal basis for retention;
• Right to Restriction: Request that we limit processing of your data in certain circumstances;
• Right to Data Portability: Receive your data in a structured, machine-readable format;
• Right to Object: Object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us as described in Section 12. We will respond within 30 days of receiving a verifiable request. We may require identity verification before processing your request.

11. Responsible Gambling and Data

Lucky Ones Casino is committed to responsible gambling. Personal data may be used to monitor gaming patterns, enforce self-exclusion requests, and comply with responsible gambling obligations. If you set limits or request self-exclusion via your Lucky Ones Casino account, this information will be retained and enforced for the applicable period as required by our licensing obligations.

12. Contact and Complaints

If you have questions, concerns, or wish to exercise your data rights, please contact Lucky Ones Casino through the official support channels available on the platform. We are committed to addressing all privacy inquiries in a timely and transparent manner.

If you believe your privacy rights have been violated and we have not adequately addressed your concern, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction, such as the Office of the Privacy Commissioner of Canada (OPC).

13. Changes to This Privacy Policy

Lucky Ones Casino reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users through the platform or via email. The "Last updated" date at the top of this document reflects the most recent revision. Continued use of Lucky Ones Casino services following notification of changes constitutes acceptance of the revised policy.